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Game crashes at startup

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joejoejoe's picture
Fluffy Bunny
Kickstarter Backer
Posts: 2
Game crashes at startup
#1 Submitted: Thu, 27/10/2016 - 20:45

Dear support,
max damage crashes for me right after i start it, only carmageddon max damage logo is shown and then exe has stopped working, i have radeon r9 380, crimson drivers 16.7.3, win7 64bit

lemonrev's picture
Velociraptor Fister
Kickstarter Backer
Posts: 1627
Submitted: Thu, 27/10/2016 - 20:51

goto support and make a ticket mate..

Btw i am about half way done dl the game right now, i hope i can help you though it if it crashes yea :)

joejoejoe's picture
Fluffy Bunny
Kickstarter Backer
Posts: 2
Submitted: Thu, 27/10/2016 - 21:01

Thanks mate, i went on to create a ticket, and i noticed info about installing windows update kb2670838 - link on support site is wrong though it has / between kb and number

but now the games runs,
so thanks that fixed it :)

Alpha_Zero's picture
Fluffy Bunny
Posts: 2
Submitted: Fri, 28/10/2016 - 13:00

The game does not start. Win 7. Kb2670838 update is not installed. GTX 770 Video Card, Driver 357.63

Edited by: Alpha_Zero on Fri, 28/10/2016 - 13:42
Tonrac's picture
Piledriver
Kickstarter Backer
Posts: 550
Submitted: Fri, 28/10/2016 - 13:31

If you have windows 7, install the Kb2670838 update

sainthill's picture
Fluffy Bunny
Posts: 1
Submitted: Fri, 28/10/2016 - 14:59

Does not help!!!!

Alpha_Zero's picture
Fluffy Bunny
Posts: 2
Submitted: Fri, 28/10/2016 - 19:50

Tonrac wrote:
If you have windows 7, install the Kb2670838 update

The game starts after you install an update Kb2670838. Thank you! =)

Edited by: Alpha_Zero on Fri, 28/10/2016 - 19:50
Tonrac's picture
Piledriver
Kickstarter Backer
Posts: 550
Submitted: Fri, 28/10/2016 - 19:59

report your issue here: https://carmageddon.zendesk.com/hc/en-us/requests/new
and don't forget to give them the dxdiag files https://carmageddon.zendesk.com/hc/en-us/articles/204392061-Reporting-crashes
They need the maximum of information to debug your problem

Edited by: Tonrac on Fri, 28/10/2016 - 20:01
Gamera's picture
Fluffy Bunny
Kickstarter Backer
Posts: 1
Submitted: Sat, 29/10/2016 - 12:40

Is Kb2670838 really still necessary? Over a year ago Stainless patched Reincarnation not to require it any more. Can't they fix Max Damage too? There's no way I'm installing that update.

Quote:
Bug Fixes
There have been over 350 bugs fixes since launch. Some notable examples:
Removed the Windows 7 requirement for Windows update KB2670838
Navagon's picture
Fluffy Bunny
Kickstarter Backer
Posts: 9
Submitted: Sat, 29/10/2016 - 14:04

I have the same problem but with a Geforce GTX1060 so it's not a card issue.

Edit: Acter reading up on Kb2670838 there's no way I'm installing that update. There's a very good reason why MS aren't trying to foist that on anyone. I guess it's down to Stainless to patch the need for it out of the game like they did with the last one.

Edited by: Navagon on Sat, 29/10/2016 - 14:14
Tonrac's picture
Piledriver
Kickstarter Backer
Posts: 550
Submitted: Sat, 29/10/2016 - 16:48

This update cause some problem with a few application in 2013 ... Come on guys, the majority of those issues are corrected ...

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