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[20$ Paypal Backer] Confused

RazorBax's picture
Fluffy Bunny
PayPal Backer
Posts: 3
[20$ Paypal Backer] Confused
#1 Submitted: Sat, 28/02/2015 - 04:48

So I pledged 20$ and I filled the survey and all that way back,
and it seems as if the rewards should have been send out.
But here I am with out any key, seeing the early access (public public)
up on steam, for any person to grab. Have I missed something totally important ?
And the humblebundle key resender tool does not work for me. It sends nothing.

Thanks in advance
A fan from childhood! :D
I just can't wait to run something over!! :O thank god I don't have a drivers license anymore! :D lol

KakkaHousu's picture
Piledriver
PayPal Backer
Posts: 565
Submitted: Sat, 28/02/2015 - 05:59

Do you have multiple E-mail accounts? If yes, then try with that you used for backing.

Trent's picture
I was in the War!
Community VIPKickstarter BackerCompetition Winner
Posts: 2997
Submitted: Sat, 28/02/2015 - 09:51

The humble bundle key resender should work with the email address you used to pay with PayPal. If it is still not working then you need to contact Shane and he will sort it out for you.

RazorBax's picture
Fluffy Bunny
PayPal Backer
Posts: 3
Submitted: Sat, 28/02/2015 - 18:52

I tried with another email and I got the response that I had no games affiliated with that email, in an email.
But when I use the backer/paypal mail I receive nothing not even the note that I have no games affiliated with it.
So my guess is that there is some kind of internal error within the humblebundle resender, since I do not receive anything not in the spam folder either.

RazorBax's picture
Fluffy Bunny
PayPal Backer
Posts: 3
Submitted: Sat, 28/02/2015 - 19:59

I'm also not quiet sure how to get a hold of Shane, I have written a ticket via the support portal. I hope that'll work. Thank you for your responses :)

Gravedrinker's picture
Cunning Stunt Licker
PayPal Backer
Posts: 215
Submitted: Sun, 01/03/2015 - 16:10

You can send a personal message to Shane via the forums too.

Twitter/Instagram: @Gravedrinker

shane's picture
Community Manager
Stainless
Posts: 1275
Submitted: Mon, 02/03/2015 - 10:48

Hey RazorBax - I'll take a look into this for you now.

*EDIT* Check your emails, you should be receiving one from Humble shortly.

Edited by: shane on Mon, 02/03/2015 - 10:49
Rak's picture
Rak
Fluffy Bunny
PayPal Backer
Posts: 4
Submitted: Tue, 10/03/2015 - 08:37

Hi Shane,

I had emailed yourself initially and PM'd you more recently regarding my issue and am awaiting response. I just thought I'd post here incase you'd see it here first.

I was a $20 kickstarter backer and was one of those that never received an email with a CD key. I had completely forgot about it until seeing it on steam recently.

You suggested via email to try this humble bundle resender link but it didn't have anything about Carmageddon in the response. I am adamant I had used my usual email address.

Is there something I've missed or haven't tried yet? Am very keen to have a look at the game!

Thanks in advance.

Tenka's picture
Fluffy Bunny
Kickstarter Backer
Posts: 2
Submitted: Thu, 12/03/2015 - 09:07

I am in exactly the same boat as Rak is. I donated at the $25 level .. and sort of just left it to simmer.. come back now, finally ready to try the game and find that I get no key in my humble bundle.

Can I get some help here as well?

shane's picture
Community Manager
Stainless
Posts: 1275
Submitted: Mon, 16/03/2015 - 18:00

@Rak - I've just sent you a private message - apologies for the delay!

@Tenka - You should shortly receive an email with details on how to access your rewards from Humble